Need help? Talk to us we are here to give you a helping hand.
Concerned about work, money or benefits?
Worried about your housing situation?
Worried about your energy bills?
Finding it hard feeding yourself and your family?
Difficulty finding the right support for you?
Do you feel you are running out of options?
Lines are open Monday to Friday 9am – 5pm.
Is an advice service for Emergency Services Personnel and Veterans of the Armed Forces. Supporting those struggling with finances.
If you are having difficulty living at home because of a disability, we may be able to help you to carry out essential adaptations so that you can continue to live independently. This work can be funded by a disabled facilities grant. You can apply for it if you own your own home, rent or live with your family.
To apply for a grant in the first instance, apply to Occupational Therapy Direct by phoning
0845 600 4555 (Monday to Thursday 8.30am to 5pm and Fridays 8.30am to 4.30pm) or emailing to OTdirect@hants.gov.uk They will arrange for an occupational therapist (OT) to visit you to assess your needs.
You can claim local council tax support if you are the named person liable to pay the Council Tax, and you are on a low income. You do not have to be receiving Income Support or Job Seekers Allowance to claim it. If you are a joint tenant, we may also be able to help you with your share of the Council Tax. You can submit your claim on-line.
Council Tax Support is means tested. You can claim Council Tax Support if you are the person who is responsible for paying the Council Tax for the property you live in. If you are making a claim for Housing Benefit, you can make a claim for Council Tax Benefit on the same form. In general, the same information is required to assess your claim. You cannot qualify for Housing Benefit or (most) Council Tax Benefit if you and your partner have £16,000 or more in savings and investments. The home you live in and personal possessions do not count as investments.
Housing Benefit provides help with paying your rent. The amount of help to which you may be entitled will depend on your income, savings and family circumstances.
You can apply for Housing Benefit if you pay your rent to a private landlord, to a Housing Association or if you are a council tenant. Your income and circumstances are taken into account. If you are eligible, the amounts vary from part to all of your rent, call Fareham Council . There is a a Housing Benefit calculator on the borough Council website.
You may be able to get help with some of the extra costs caused by long term ill-health or disability.
The amount you get depends on how your condition affects you, not the condition itself.
You’ll be assessed by a health professional to work out the level of help you can get. Your rate will be regularly reviewed to make sure you’re getting the right support.
You could get a weekly carer’s allowance if you care for someone at least 35 hours a week and they get certain benefits.
You don’t have to be related to, or live with, the person you care for. You won’t be paid extra if you care for more than one person.
You can apply online or by post: Carer’s Allowance claim form
You may be able to claim Attendance Allowance if your ability to keep safe or look after your own personal care is affected by physical or mental illness or disability. It doesn’t cover mobility needs.
Attendance Allowance has 2 weekly rates, and the rate you get depends on the help you need.
Attendance Allowance won’t reduce any other income you receive, and it’s tax-free. You don’t have to have someone caring for you in order to claim, and you can use the money to help with extra costs you have due to disability. You can get an Attendance Allowance claim form by calling the Attendance Allowance Service Centre or claim online.
Pension credit is available to people who have a low pension income. Additional amounts could be available for severe disability or carer responsibilities. The first £10,000 investment or savings is not counted against your allowance.
Pension Credit can be applied for over the telephone (see number below). Quite a lot of information is needed so have your national Insurance number, details of any income, savings, rent and bank account details ready before making the call.
Pension Credit can be back dated up to 3 months only.
Offering confidential, independent, free and impartial advice. Open Monday to Friday 10am – 4pm, also Thursday 5pm – 6.30pm
Additional OutReach locations:
Highlands Hub, Highlands Road, Fareham – Tuesday 10am – 2pm
Lockswood Library – Wednesday 10am – 2pm
Portchester Library – Thursday 10am – 2pm
At the Stroke Association, we support people to make the best possible recovery following a stroke. One of the ways we can help is through offering financial support to those most in need. A Life After Stroke Grant provides a one-off payment of up to £300 to fund vital home or personal equipment, or by funding support to help you become active in your community. Our grants are means-tested to ensure we’re helping those most in need.
We offer free debt advice that is based on a comprehensive assessment of your situation. We’ll then provide practical help and support for however long it’s needed.
National Debtline is a debt advice charity run by the Money Advice Trust. We are a free and confidential debt advice service for people in England, Wales and Scotland. We have helped millions of people deal with their debts. Our team of expert debt advisers care about improving your situation and will help you to take control of your debts.
We know that life happens, but there’s always a step forward. We provide independent personal money advice for the real world that helps you take control of your finances.
Free, impartial debt counselling for anyone, regardless of faith.
SOLLA helps people and their families in finding trusted accredited financial advisers who understand financial needs in later life.
Free, impartial, confidential advice on a range of issues including; debt, housing, employment, the law, immigration, discrimination and consumer rights.
Advice can be found at:
Martin Snape House
96 Pavillion Way
One-off grants of up to £550 towards household essentials, medical equipment, special clothing and respite care, for people in need who are sick and receiving treatment.
Applications can only be made by community nursing staff for patients. Grants can only be given to people receiving community nurse treatment.
Veterans UK administer the armed forces pension schemes and compensation payments for those injured or bereaved through service.
Offer help and support to individuals and families of those who serve or have served in the Armed Forces.
Free and impartial information, help and advice on pensions.
The Pension Service is part of the Department for Work & Pensions. It provides information about pensions and pensioner benefits. Also use these contact details to enquire about the Winter Fuel Payment and the Cold Weather Payment.
Working in partnership with Gosport Borough Council, Parity Trust offers a Home Improvement Loan designed to help homeowners access secured finance to pay for essential home repairs and adaptations. This can include topping up the costs not met by a Disabled Facilities Grant. Parity Trust advisors provide a full financial review and guide you through the home improvement process.
We are an environmental organisation who are tackling food waste. We collect ‘food waste’ that is still fit for human consumption from various places and offer it to ANYONE & EVERYONE in our cafes or shopping boutiques. A shopping boutique is a place you can shop; it is surplus food that we are unable to cook with that day/week. We provide a pay as you feel system, you decide the value of your food and our service. At our branch you can do that by offering time, cash, skills or item donations. Pop up Cafes: Everyone is welcome to the cafes; it is open to the public. You don’t have to fit into a category to eat with us.
An older persons charity that offers clear, free and impartial advice on issues such as money and benefits, care and support, health and mobility. They also provide friendship services to help relieve loneliness and isolation.
Lines are open Monday to Friday, 8am – 8pm and Saturday 9am – 1pm.
This service is accessed through over 25 agencies in the area that come into contact with people that are likely to require assistance, such as Health Visitors, Probation Service, Social Services, Job Centre Plus, Council Housing offices, Fareham and Gosport Family Aid, homeless charities, etc. People may access the service through one of the many referral agencies in the Fareham and Gosport area up to four times in one year. This is to prevent them from becoming dependant on the service and also ensures that we can support as many people as possible. We rely on the agency to decide the need and to manage the relationship with their client.
If you are eligible for care through Adult Services, and do not wish to use the care provided, Direct Payments is a payment from Hampshire County Council used to pay for care or services arranged by you, or someone acting on your behalf. You should contact your social worker to discuss further.
Universal Credit is a new benefit that has started to replace six existing benefits with a single monthly payment. Universal Credit will help you to be better off in work, start a new job or work more hours.
Universal Credit will eventually replace:
You can’t claim Universal Credit if you are currently in receipt of any of these benefits or credits. You’ll continue to claim them as normal and you’ll be told when Universal Credit will affect you.
To get an estimate of what benefits and tax credits you might be entitled to, you can use one of the online Benefit Calculators and answer the questions online.
Anyone can use our service and we provide guidance across a wide range of money matters, including a number of useful tools and calculators to help people manage their money.Free and impartial information on financial abuse and sources of support.